Last Updated: October 20, 2026
1. Overview
At Nivorielle, we understand that plans can change. Our Order Cancellation Policy explains how to request an order cancellation, when a cancellation may be possible, and how refunds are handled.
This policy applies to orders placed through our online store for headphones, speakers, audio accessories, and other consumer electronics.
2. Requesting an Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible after placing it.
When submitting a cancellation request, please provide your order number, the email address used for the purchase, and a brief explanation of your request.
We will review the order status and inform you whether cancellation is possible. Submitting a request does not automatically mean the order has been canceled.
3. Cancellation Before Shipment
Orders that have not yet entered processing or shipping may be eligible for cancellation.
Once your cancellation request is approved, we will stop the order from proceeding where possible and arrange a refund if payment has already been collected.
Because orders may be prepared for shipment shortly after purchase, we cannot guarantee that every cancellation request received before dispatch can be accommodated.
4. Cancellation After Shipment
Once an order has been shipped, it generally cannot be canceled through our standard cancellation process.
If you no longer wish to keep a shipped item, please contact our customer service team for guidance on the return process. Eligible returns will be handled according to our Return Policy.
Please do not refuse or return a shipment without first contacting us for instructions, as this may affect the handling of your return or refund.
5. Refunds for Canceled Orders
If a cancellation is approved and payment has already been collected, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. The exact timing may vary depending on your bank or payment provider.
If your order has not been charged, no refund will be necessary.
6. Order Changes
If you need to change a product, quantity, shipping address, or other order detail, please contact us as soon as possible.
We will review your request based on the current order status. Changes may not be possible once an order has entered processing or has been shipped.
If a change cannot be made, you may request cancellation if the order is still eligible, or follow our Return Policy after delivery.
7. Orders Canceled by Nivorielle
In certain circumstances, Nivorielle may need to cancel an order, including when:
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A product is unavailable or cannot be supplied.
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Payment cannot be verified or authorized.
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The order contains incorrect pricing or listing information.
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We reasonably suspect fraudulent or unauthorized activity.
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Shipping or fulfillment cannot be completed as required.
If payment has been collected for an order that we cancel, we will arrange an appropriate refund to the original payment method. We will contact you where appropriate to explain the cancellation.
8. Contact Us
For cancellation requests or questions about an existing order, please contact our customer service team.
Store Name: Nivorielle
Email: info@nivorielle.us
Phone: 503-781-1490
Address: 2889 Gateway Rd, Rancho Cucamonga, CA 91701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (PT)
To help us review your request promptly, please include your order number in your message.
Thank you for shopping with Nivorielle. We appreciate your understanding and will do our best to assist with eligible cancellation requests.