Privacy policy

Last Updated: October 20, 2026

1. Introduction

Welcome to Nivorielle. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, or contacting our customer service team.

This Privacy Policy explains how Nivorielle collects, uses, stores, and discloses personal information when you browse our website or purchase our products, including headphones, speakers, audio accessories, and other consumer electronics.

By using our website, you acknowledge that your personal information may be handled as described in this policy, subject to applicable privacy laws.

2. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal and Contact Information

When you place an order, create an account, or contact us, we may collect your name, billing address, shipping address, email address, and phone number.

Order and Transaction Information

We may collect information about the products you purchase, order history, transaction details, delivery status, return requests, and customer service communications. Payment information is processed through the payment providers available at checkout. We do not necessarily receive or store your complete payment card details.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with website features.

Information You Provide Directly

We may collect information you choose to provide when submitting a question, requesting a return or refund, reporting a product issue, subscribing to marketing communications, or participating in other website activities.

3. How We Use Your Information

Nivorielle may use collected information for the following purposes:

  • To process, confirm, fulfill, and deliver orders.

  • To process payments, returns, refunds, and exchanges.

  • To communicate order updates, shipping notifications, and customer service responses.

  • To provide product information and respond to questions or complaints.

  • To maintain, operate, and improve our website and shopping experience.

  • To detect and prevent fraud, unauthorized transactions, security incidents, and other misuse.

  • To maintain business records and comply with applicable legal obligations.

  • To send promotional emails or marketing communications where permitted by law and, when required, with your consent.

  • To analyze website performance and understand customer preferences.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve website performance.

These technologies may help us maintain shopping cart contents, support checkout functionality, measure website traffic, and evaluate the effectiveness of marketing activities.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

5. How We Share Personal Information

We do not sell personal information in exchange for money. We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • E-commerce and Website Providers: To host, maintain, and operate our online store.

  • Payment Processors: To securely process transactions and help prevent payment fraud.

  • Shipping and Delivery Providers: To fulfill orders, deliver packages, and provide tracking information.

  • Analytics and Marketing Providers: To understand website performance and support permitted advertising activities.

  • Customer Service Providers: To help respond to inquiries and manage customer requests.

  • Legal and Regulatory Authorities: When disclosure is required by law, legal process, or a valid governmental request.

We expect service providers to handle personal information in accordance with their applicable obligations. Some third-party providers may process information under their own privacy policies.

Depending on the technologies used on our website, certain disclosures for advertising or analytics purposes may qualify as a sale or sharing of personal information under specific state privacy laws, even when no money changes hands. Where applicable, we will provide legally required notices and choices.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through or stored on our website.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails by using the unsubscribe link included in those messages.

Some requests may be subject to verification, legal exceptions, or other requirements under applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

To submit a privacy request, please contact us using the contact information provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These third parties may collect and process information according to their own privacy policies.

Nivorielle does not control the privacy practices or security measures of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without the legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.

11. International Data Processing

Our website and service providers may process or store personal information in locations outside the state or country where you reside. Privacy protections may differ between jurisdictions.

Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred to another jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

When changes are made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us using the information below.

Store Name: Nivorielle

Email: info@nivorielle.us

Phone: 503-781-1490

Address: 2889 Gateway Rd, Rancho Cucamonga, CA 91701, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (PT)

We are committed to handling your personal information responsibly and providing clear information about our privacy practices.