Refund policy

Last Updated: October 20, 2026

1. Return Eligibility

At Nivorielle, we want you to be satisfied with your purchase. If an item does not meet your expectations, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a return, items must meet the following requirements:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, manuals, and any included components.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

  • The return request must be submitted within 30 days of delivery.

For electronics such as headphones, speakers, and audio accessories, please ensure that all included parts and accessories are returned whenever possible.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged through misuse, accidents, improper handling, or unauthorized modifications.

  • Items with missing essential components or significant signs of use.

  • Products returned without prior authorization, where authorization is required.

  • Items specifically identified as non-returnable at the time of purchase, where permitted by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer service team with the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photos of the product and packaging, if the item arrived damaged or defective.

Our team will review your request and provide return instructions, including the appropriate return address if the request is approved. Please do not send items back before receiving the necessary instructions.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, incorrect, or otherwise fails to match the order, please contact us before returning it. We will review the issue and explain the available resolution, including any applicable return shipping arrangements.

Original shipping charges, if any, may be non-refundable unless required by applicable law or otherwise specified by Nivorielle.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and include your order number and clear photos or other relevant details.

After reviewing the issue, we will work with you to determine an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable requirements.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your return is approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If a return does not meet the eligibility requirements, we will contact you to explain the outcome and any available options.

7. Exchanges and Replacements

If you would like to exchange a product or receive a replacement, please contact our customer service team. Availability and eligibility will depend on the product, the reason for the request, and current inventory.

For defective, damaged, or incorrect items, we will review the circumstances and advise you of the available options.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped, you may need to follow the return procedure described in this policy.

For more information, please refer to our Order Cancellation Policy.

9. Contact Us

If you have questions about returns, refunds, or replacements, please contact Nivorielle using the details below.

Store Name: Nivorielle

Email: info@nivorielle.us

Phone: 503-781-1490

Address: 2889 Gateway Rd, Rancho Cucamonga, CA 91701, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (PT)

We appreciate your business and are committed to providing clear, helpful support throughout your shopping experience.